Privacy Policy
Last updated: June 1, 2025
At FreeGoTV, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it. We are committed to being transparent and to handling your data responsibly.
1. Who We Are
FreeGoTV ("we", "our", or "us") operates the website www.freego-tv.xyz and provides IPTV subscription services. If you have any questions about this Privacy Policy or how we handle your data, you can contact us via WhatsApp or the contact form on our website.
2. Information We Collect
When you purchase a subscription or contact us, we collect the following information: (a) Name and email address provided at checkout; (b) Payment information processed by our third-party payment providers — we never store raw card numbers on our servers; (c) Device type and IP address for technical support purposes; (d) Messages and correspondence you send to us via WhatsApp or our contact form.
3. How We Use Your Information
We use the information we collect to: (a) Deliver your subscription credentials and provide the service; (b) Respond to your support requests and inquiries; (c) Send transactional emails (e.g., order confirmation, renewal reminders); (d) Detect and prevent fraud or abuse; (e) Improve our website and service quality. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) Contractual necessity — to fulfil the subscription you purchased; (b) Legitimate interests — to detect fraud, improve our service, and respond to support inquiries; (c) Consent — where you have explicitly agreed to receive communications from us.
5. Data Retention
We retain your personal data for as long as necessary to provide the service and comply with our legal obligations. Order and payment records are typically retained for 7 years for accounting and legal compliance. Support correspondence is retained for up to 2 years. You may request deletion of your data at any time (see Section 8).
6. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and gather analytics data. For detailed information on the cookies we use and how to manage them, please read our Cookie Policy.
7. Third-Party Services
We use a limited number of trusted third-party services to operate our business, including: (a) Payment processors (Stripe, PayPal) for secure checkout; (b) Google Analytics (GA4) for anonymised website traffic analysis; (c) WhatsApp Business for customer support. Each of these providers has its own privacy policy and data handling practices.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data: (a) Access — request a copy of the data we hold about you; (b) Rectification — request corrections to inaccurate data; (c) Erasure — request deletion of your data ("right to be forgotten"); (d) Restriction — request that we restrict processing of your data; (e) Portability — receive your data in a structured, machine-readable format; (f) Objection — object to our processing of your data. To exercise any of these rights, contact us through our website. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed over encrypted HTTPS connections. Access to customer data is restricted to authorised personnel only.
10. International Transfers
Your data may be processed in countries outside your own, including the United Kingdom and countries where our third-party providers operate. We ensure that appropriate safeguards are in place for any such transfers in accordance with applicable data protection laws.
11. Children's Privacy
The FreeGoTV service is intended for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.
Questions about your data? Visit our contact page or read our Cookie Policy and Terms of Service.
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