Refund Policy
Last updated: June 1, 2025
48-Hour Guarantee
If the service does not work on your device within the first 48 hours, contact us and we will make it right.
Fast Resolution
Our team will first attempt to resolve your issue. If we cannot fix it, a full refund is issued promptly.
WhatsApp Support
Contact us directly on WhatsApp. Most issues are resolved in minutes — no lengthy email chains.
1. Our Commitment
FreeGoTV is confident in the quality of our service. We offer a 48-hour money-back guarantee to give you complete peace of mind when purchasing a subscription. If the service does not function as described on your device and our support team is unable to resolve the issue, you are entitled to a full refund.
2. Eligibility Criteria
To be eligible for a refund, all of the following conditions must be met: (a) Your refund request must be submitted within 48 hours of receiving your subscription credentials; (b) You must have contacted our support team and allowed us a reasonable opportunity to troubleshoot and resolve the issue; (c) The issue must be a technical failure on our part (e.g., credentials not working, service consistently unavailable) — not a result of your device, internet connection, or incompatible third-party app.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances: (a) More than 48 hours have elapsed since credential delivery; (b) The subscription has been used for a significant period without reported issues; (c) The issue is caused by the customer's own internet connection, hardware, or third-party application; (d) Credentials were shared with unauthorised users or used in violation of our Terms of Service; (e) The customer simply changed their mind after the service was confirmed to be working correctly; (f) A free trial was provided and the customer subsequently purchased a plan.
4. How to Request a Refund
To request a refund, contact our support team within 48 hours of receiving your credentials. You can reach us via WhatsApp or the contact form on our website. Please provide your order reference, the email address used at checkout, a description of the issue, and the device(s) you attempted to use. Our team will assess your request and respond within a few hours.
5. Refund Processing
Approved refunds are processed back to the original payment method. Processing times depend on your payment provider: credit/debit cards typically take 5–10 business days, PayPal refunds are usually processed within 24–48 hours. We will confirm your refund via email or WhatsApp once it has been issued.
6. Chargebacks
We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. Filing a chargeback without first contacting us may result in a permanent ban from our service. We are committed to resolving all genuine issues fairly and promptly.
7. Changes to This Policy
FreeGoTV reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated date. The policy in effect at the time of your purchase governs your subscription.
Important: We recommend trying our free trial before purchasing if you are unsure about compatibility with your device. Contact us to request a trial — it costs nothing and requires no payment details.
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